Yes, we offer returns and exchanges within 14 days of delivery on all non-customized or digital items. To receive a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that personali

Yes, we offer returns and exchanges within 14 days of delivery on all non-customized or digital items.To receive a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that personalized and digital products are non-refundable.For returns or exchanges, please contact our customer service at <a data-fr-linked="true" href="mailto:hola@vacapequena.com">hola@vacapequena.com</a>. Refunds will be processed in the original form of payment within 10 business days of receipt of the returned item.Although we do not accept returns on customized items, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at <a data-fr-linked="true" href="mailto:hola@vacapequena.com">hola@vacapequena.com</a>. We will review the case and attempt to resolve it, which may include a replacement, discount or store credit.

Do you offer returns or exchanges?

Returns must be initiated within 14 days of receipt of order. Items must be unused and in their original packaging. Returns will only be accepted for non-personalized items, unless the personalization contains an error.  Digital products are exempt f

Returns must be initiated within 14 days of receipt of order. Items must be unused and in their original packaging.Returns will only be accepted for non-personalized items, unless the personalization contains an error. &#xA0;Digital products are exempt from return or refund due to the nature of their delivery.Return by mailTo initiate the return process, please contact our customer service team at <a data-fr-linked="true" href="mailto:hola@vacapequena.com">hola@vacapequena.com</a> with your order number and details of the item you wish to return.&#xA0;Please ensure that the subject line of the message is Return Request along with the order number (i.e. Order Return Request 123456).Once we receive your request, our team will contact you to discuss the return process.You will be responsible for all return shipping costs unless the order arrived damaged or defective.Return ProcessUpon receipt of the returned item, we will inspect it to ensure that it meets the criteria of our returns policy. If the return is approved, a refund will be processed to the original form of payment.Non-Refundable ItemsSome items may be non-refundable due to hygiene, final sale or other reasons. These items will be clearly indicated on the product page.

Returns and Exchanges

Do you offer returns or exchanges?

How do I make a return?